Feature Request Tracker

Feature Request Tracker (official): Friday 16:00 pass mines Slack + Gong into a living request list tied to each customer

Quick answer

Feature Request Tracker is a simple Grok Bot play for customer success. Keeps a trail of who asked for what, so a spec has real customer demand behind it and account teams know whom to tell. It is built for Customer Success / AM, AE, using Bot templates, Routines (schedule), Connectors/MCP. An installable bot template is available.

Simple🧩 Installable templateCustomer Success / AMAECustomer expansion

What it does

Keeps a trail of who asked for what, so a spec has real customer demand behind it and account teams know whom to tell. It mines chat and calls into a living list of requests, each tied to the customer who made it. It never promises a date and never replies to the customer.

Who it's for
Customer Success / AM, AE
GTM motion
Customer expansion
Building blocks
Bot templates, Routines (schedule), Connectors/MCP
Complexity
Simple

Setup + template 🧩 Installable template

🔒 Prerequisites, trigger, step-by-step setup and the installable template.

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