Tenured-Customer Churn Alert

Tenured-customer churn alert: hourly ticket scan → Slack alert when a 6+ month customer threatens to cancel

Quick answer

Tenured-Customer Churn Alert is a simple Grok Bot play for signals. A support or CS team connects Grok Bot to its ticketing system. It is built for Customer Success / AM, RevOps / GTM Ops, using Routines (schedule), Connectors/MCP, Multi-bot teammates/channels.

What it does

A support or CS team connects Grok Bot to its ticketing system. An hourly routine classifies new tickets and posts to a shared Slack channel when a customer of 6+ months threatens to churn, so everyone sees it in real time. In the demo, the reply bot also pings an alert bot when a likely enterprise customer is locked out (SSO/Okta), and the alert bot tags the owner in Slack. Unlike the weekly churn-clustering report, this is a real-time alert.

Who it's for
Customer Success / AM, RevOps / GTM Ops
GTM motion
Customer expansion
Building blocks
Routines (schedule), Connectors/MCP, Multi-bot teammates/channels
Complexity
Simple

Setup + template

🔒 Prerequisites, trigger, step-by-step setup.

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