# Tenured-Customer Churn Alert

> Tenured-customer churn alert: hourly ticket scan → Slack alert when a 6+ month customer threatens to cancel

A support or CS team connects Grok Bot to its ticketing system. An hourly routine classifies new tickets and posts to a shared Slack channel when a customer of 6+ months threatens to churn, so everyone sees it in real time. In the demo, the reply bot also pings an alert bot when a likely enterprise customer is locked out (SSO/Okta), and the alert bot tags the owner in Slack. Unlike the weekly churn-clustering report, this is a real-time alert.

- **URL:** https://grokbotgtm.com/use-cases/tenured-customer-churn-alert-hourly-ticket-scan-slack-alert-when-a-6
- **Category:** Signals (Signals & monitoring)
- **Personas:** Customer Success / AM, RevOps / GTM Ops
- **Motions:** Customer expansion
- **Building blocks:** Routines (schedule), Connectors/MCP, Multi-bot teammates/channels
- **Tags:** cs, signals
- **Complexity:** Simple
- **Installable template:** no
- **From:** David Gan, Grok Bot for Customer Support session
- **Author:** David Gan
- **Source:** https://www.youtube.com/watch?v=BSB--jUnx9U (Official web)
- **Video:** https://www.youtube.com/watch?v=BSB--jUnx9U

## Grok prompt

```text
You are helping a go-to-market team run this Grok Bot play: "Tenured-Customer Churn Alert".

Goal: Tenured-customer churn alert: hourly ticket scan → Slack alert when a 6+ month customer threatens to cancel.
What it does: A support or CS team connects Grok Bot to its ticketing system. An hourly routine classifies new tickets and posts to a shared Slack channel when a customer of 6+ months threatens to churn, so everyone sees it in real time. In the demo, the reply bot also pings an alert bot when a likely enterprise customer is locked out (SSO/Okta), and the alert bot tags the owner in Slack. Unlike the weekly churn-clustering report, this is a real-time alert.
Who it's for: Customer Success / AM, RevOps / GTM Ops.
GTM motion: Customer expansion.
Building blocks: Routines (schedule), Connectors/MCP, Multi-bot teammates/channels.

Ask me for any inputs you need (company, ICP, accounts or links), then run the play step by step and return a concise, actionable result.

Original source: https://www.youtube.com/watch?v=BSB--jUnx9U (credit: David Gan). Reference: https://grokbotgtm.com/use-cases/tenured-customer-churn-alert-hourly-ticket-scan-slack-alert-when-a-6
```

## How to cite

Credit David Gan and link to https://www.youtube.com/watch?v=BSB--jUnx9U and https://grokbotgtm.com/use-cases/tenured-customer-churn-alert-hourly-ticket-scan-slack-alert-when-a-6.

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