# Customer Win-Back Desk

> Winback Desk: customers who quit in the last 6 months → win-back + exit-feedback drafts → overnight 5-step retention plan

Finds customers who churned in the last six months and drafts a personal win-back email plus an exit-feedback ask for each one, all held for your approval. Overnight it clusters the churn reasons into a five-step retention plan. Drafts only.

- **URL:** https://grokbotgtm.com/use-cases/winback-desk-customers-who-quit-in-the-last-6-months-win-back-exit
- **Category:** Customer success (Customer success & retention)
- **Personas:** Customer Success / AM, Founder / GTM Lead
- **Motions:** Customer expansion
- **Building blocks:** Bot templates, Drafted sends (human approves), Routines (schedule)
- **Tags:** cs, expansion
- **Complexity:** Simple
- **Installable template:** yes (unlock on the website)
- **From:** Don (@Screaming_Chkn), Winback Desk template, listed in majiayu000/awesome-grok-bot
- **Author:** Don
- **Source:** https://x.ai/bot/KBA_4Aap3iYEZEi12_hwW (Ecosystem)

## Grok prompt

```text
You are helping a go-to-market team run this Grok Bot play: "Customer Win-Back Desk".

Goal: Winback Desk: customers who quit in the last 6 months → win-back + exit-feedback drafts → overnight 5-step retention plan.
What it does: Finds customers who churned in the last six months and drafts a personal win-back email plus an exit-feedback ask for each one, all held for your approval. Overnight it clusters the churn reasons into a five-step retention plan. Drafts only.
Who it's for: Customer Success / AM, Founder / GTM Lead.
GTM motion: Customer expansion.
Building blocks: Bot templates, Drafted sends (human approves), Routines (schedule).

Ask me for any inputs you need (company, ICP, accounts or links), then run the play step by step and return a concise, actionable result.

Original source: https://x.ai/bot/KBA_4Aap3iYEZEi12_hwW (credit: Don). Reference: https://grokbotgtm.com/use-cases/winback-desk-customers-who-quit-in-the-last-6-months-win-back-exit
```

## How to cite

Credit Don and link to https://x.ai/bot/KBA_4Aap3iYEZEi12_hwW and https://grokbotgtm.com/use-cases/winback-desk-customers-who-quit-in-the-last-6-months-win-back-exit.

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