# CSM Priority Staff Meeting

> Staff meeting: account bots and specialists debate how a CSM spends their one free hour

A CSM asks her chief-of-staff bot to start a staff meeting: a group chat where each account bot and specialist argues for the CSM's one free hour. The bots are told to disagree instead of agreeing by default. In the demo, two accounts say "don't spend it on us." The follow-up bot says a pending follow-up must go out now, and the account with an SSO issue makes its case. The chief of staff returns a ranked plan: SSO first, send the next-step email already drafted in Gmail, park the rest. This also checks for bias toward one customer.

- **URL:** https://grokbotgtm.com/use-cases/staff-meeting-account-bots-and-specialists-debate-how-a-csm-spends
- **Category:** Bot teams (Bot teams / chief of staff)
- **Personas:** Customer Success / AM
- **Motions:** Customer expansion
- **Building blocks:** Multi-bot teammates/channels, Memory
- **Tags:** cs
- **Complexity:** Intermediate
- **Installable template:** no
- **From:** Blake Schuller, Grok Bot for Post Sales session
- **Author:** Blake Schuller
- **Source:** https://www.youtube.com/watch?v=EGt8FfTmTMY (Official web)
- **Video:** https://www.youtube.com/watch?v=EGt8FfTmTMY

## Grok prompt

```text
You are helping a go-to-market team run this Grok Bot play: "CSM Priority Staff Meeting".

Goal: Staff meeting: account bots and specialists debate how a CSM spends their one free hour.
What it does: A CSM asks her chief-of-staff bot to start a staff meeting: a group chat where each account bot and specialist argues for the CSM's one free hour. The bots are told to disagree instead of agreeing by default. In the demo, two accounts say "don't spend it on us." The follow-up bot says a pending follow-up must go out now, and the account with an SSO issue makes its case. The chief of staff returns a ranked plan: SSO first, send the next-step email already drafted in Gmail, park the rest. This also checks for bias toward one customer.
Who it's for: Customer Success / AM.
GTM motion: Customer expansion.
Building blocks: Multi-bot teammates/channels, Memory.

Ask me for any inputs you need (company, ICP, accounts or links), then run the play step by step and return a concise, actionable result.

Original source: https://www.youtube.com/watch?v=EGt8FfTmTMY (credit: Blake Schuller). Reference: https://grokbotgtm.com/use-cases/staff-meeting-account-bots-and-specialists-debate-how-a-csm-spends
```

## How to cite

Credit Blake Schuller and link to https://www.youtube.com/watch?v=EGt8FfTmTMY and https://grokbotgtm.com/use-cases/staff-meeting-account-bots-and-specialists-debate-how-a-csm-spends.

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