# Post-Sales Chief of Staff

> Post-sales chief of staff (Gus): 8 routines for CSM call prep, promises, and account watches

A CSM manages one chief-of-staff bot that runs a bench of specialists: Follow-ups, one Account specialist per customer, Ink (voice), Questions (docs), Career, and Scout (internal channels). Routines: an 8:30 weekday brief; call prep written 15–35 minutes before each call; unfinished promises at 9, 1, and 4; unanswered asks every 15 minutes; a visibility watch; an exhaust (usage-cliff / escalation) watch; a Friday dashboard; and a Wednesday self-improvement scan.

- **URL:** https://grokbotgtm.com/use-cases/post-sales-chief-of-staff-gus-8-routines-for-csm-call-prep-promises
- **Category:** Bot teams (Bot teams / chief of staff)
- **Personas:** Customer Success / AM
- **Motions:** Customer expansion, Enterprise sales
- **Building blocks:** Multi-bot teammates/channels, Routines (schedule), Memory, Connectors/MCP, Browser & desktop automation, Drafted sends (human approves)
- **Tags:** cs, expansion
- **Complexity:** Advanced
- **Installable template:** no
- **From:** Blake Schuller (Grok Bot guide)
- **Author:** Blake Schuller
- **Source:** https://x.ai/bot/guides/grok-bot-for-post-sales (Official web)
- **Video:** https://www.youtube.com/watch?v=EGt8FfTmTMY

## Grok prompt

```text
You are helping a go-to-market team run this Grok Bot play: "Post-Sales Chief of Staff".

Goal: Post-sales chief of staff (Gus): 8 routines for CSM call prep, promises, and account watches.
What it does: A CSM manages one chief-of-staff bot that runs a bench of specialists: Follow-ups, one Account specialist per customer, Ink (voice), Questions (docs), Career, and Scout (internal channels). Routines: an 8:30 weekday brief; call prep written 15–35 minutes before each call; unfinished promises at 9, 1, and 4; unanswered asks every 15 minutes; a visibility watch; an exhaust (usage-cliff / escalation) watch; a Friday dashboard; and a Wednesday self-improvement scan.
Who it's for: Customer Success / AM.
GTM motion: Customer expansion, Enterprise sales.
Building blocks: Multi-bot teammates/channels, Routines (schedule), Memory, Connectors/MCP, Browser & desktop automation, Drafted sends (human approves).

Ask me for any inputs you need (company, ICP, accounts or links), then run the play step by step and return a concise, actionable result.

Original source: https://x.ai/bot/guides/grok-bot-for-post-sales (credit: Blake Schuller). Reference: https://grokbotgtm.com/use-cases/post-sales-chief-of-staff-gus-8-routines-for-csm-call-prep-promises
```

## How to cite

Credit Blake Schuller and link to https://x.ai/bot/guides/grok-bot-for-post-sales and https://grokbotgtm.com/use-cases/post-sales-chief-of-staff-gus-8-routines-for-csm-call-prep-promises.

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